The Senior Client Success Manager maintains a long-term relationship with ActiveProspect’s strategic clients to gain an understanding of the client’s organization, their business drivers and their key product/service needs. In addition, this person will be an expert in our service offering so they can ensure the client receives the most possible value from our services. This is an ongoing client relationship management role - focused on providing sustained and increased value to our client. Experience in driving key accounts and growing client relationships is required.
Build, leverage and sustain relationships with clients and internal teams to maximize client success
Identify creative solutions for strategic accounts.
Create, execute and oversee account plans to track client opportunities, activities and projects and ensure engagement by appropriate parties through completion.
Effectively articulate value propositions, create interest and generate excitement through client presentations
Accurately forecast and achieve revenue goals by identifying up sell opportunities based on needs of the client or new product feature roll outs.
Leverage company resources and executive relationships to win business as a team.
Be a trusted advisor to our clients by having a pulse on what matters to them and know how to solve their challenges.
Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks.
Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue.
Maintain solid industry knowledge and a comprehensive understanding of all of ActiveProspect’s products and services.
Self starter with a drive to succeed
Proven track record of positive client relationships
Able to speak with clients about business issue and provide a solution using our technology
Clear and succinct communicator. Able to distill complex issues into basic points through in-depth investigative questioning
Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously
Excellent analytical capabilities; ability tobreakdown complex technical tasks into executable and measurable steps
Creative problem solver, able to accomplish goals through a variety of processes and tools
Strong technical aptitude with the capability of explaining our products and being aware of ongoing product improvement
Adept at dealing with complex customer relationships and developing resolution to critical matters
7+ years of Account Management experience in a strategic client facing role
Experience working for a Software as a Service (SaaS) company
Engineering, Computer Science or similar degree preferred
What we’re offering…
A financially stable company, with the freedom and opportunities of a startup culture
Flexible work schedule
Flexible vacation time
Live Music Capital Holiday
Beautiful office space in Hyde Park (close to Central Market, Vino Vino, and Hyde Park Gym)
Retirement plan matching up to 3% of your salary
Health, dental, vision, disability and life insurance
Medical and Dependent Care FSA available
Fun office environment with Ping pong table, kegerator, and soda fountain
ActiveProspect is a marketing automation middleware platform that instantly qualifies internet leads. We help marketers automate their unique processes for acquiring qualified sales leads, building accurate email subscriber lists, and providing superior transparency for legal compliance. Each month, millions of opt-in Internet leads are processed on the ActiveProspect platform on behalf of customers across a wide range of industries. As lead generation innovators, we invented the concept of lead certification to help marketers independently verify the origin and authenticity of Internet leads. Founded in 2004, ActiveProspect is headquartered in Austin, TX.