Senior Client Success Manager

Location: Austin, TX

Department: Client Success

Type: Full Time

Min. Experience: Mid Level

The Senior Client Success Manager maintains a long-term relationship with ActiveProspect’s strategic clients to gain an understanding of the client’s organization, their business drivers and their key product/service needs.  In addition, this person will be an expert in our service offering so they can ensure the client receives the most possible value from our services.  This is an ongoing client relationship management role - focused on providing sustained and increased value to our client. Experience in driving key accounts and growing client relationships is required.

Responsibilities:

Build, leverage and sustain relationships with clients and internal teams to maximize client success

Identify creative solutions for strategic accounts.

Create, execute and oversee account plans to track client opportunities, activities and projects and ensure engagement by appropriate parties through completion.

Effectively articulate value propositions, create interest and generate excitement through client presentations

Accurately forecast and achieve revenue goals by identifying up sell opportunities based on needs of the client or new product feature roll outs.

Leverage company resources and executive relationships to win business as a team.

Be a trusted advisor to our clients by having a pulse on what matters to them and know how to solve their challenges.

Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks.

Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue.

Maintain solid industry knowledge and a comprehensive understanding of all of ActiveProspect’s products and services.

Skills:

Self starter with a drive to succeed

Proven track record of positive client relationships

Able to speak with clients about business issue and provide a solution using our technology

Clear and succinct communicator. Able to distill complex issues into basic points through in-depth investigative questioning

Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously

Excellent analytical capabilities; ability tobreakdown complex technical tasks into executable and measurable steps

Creative problem solver, able to accomplish goals through a variety of processes and tools

Strong technical aptitude with the capability of explaining our products and being aware of ongoing product improvement

Adept at dealing with complex customer relationships and developing resolution to critical matters

7+ years of Account Management experience in a strategic client facing role

Experience working for a Software as a Service (SaaS) company

Education:

Bachelor’s degree

Engineering, Computer Science or similar degree preferred

What we’re offering…

A financially stable company, with the freedom and opportunities of a startup culture

Flexible work schedule

Flexible vacation time

Live Music Capital Holiday

Beautiful office space in Hyde Park (close to Central Market, Vino Vino, and Hyde Park Gym)

Retirement plan matching up to 3% of your salary

Health, dental, vision, disability and life insurance

Medical and Dependent Care FSA available

Fun office environment with Ping pong table, kegerator, and soda fountain

ActiveProspect is a marketing automation middleware platform that instantly qualifies internet leads. We help marketers automate their unique processes for acquiring qualified sales leads, building accurate email subscriber lists, and providing superior transparency for legal compliance. Each month, millions of opt-in Internet leads are processed on the ActiveProspect platform on behalf of customers across a wide range of industries. As lead generation innovators, we invented the concept of lead certification to help marketers independently verify the origin and authenticity of Internet leads. Founded in 2004, ActiveProspect is headquartered in Austin, TX.

 

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